Fees & Charges FAQ's
What are kkooee’s charges and fees?
Some things are rocket science – but our fees and pricing certainly isn’t. kkooee charges two fees: a ‘project fee’ and a ‘project posting fee’.
kkooee charges a 10% ‘project fee’ that is relative to the total monetary value of any engineering project or contract executed on the website. This 10% fee is applied to fixed-price or hourly contracts. The 10% fee is paid by the engineer each time the client makes a payment for a completed project or hourly contract. As an engineer, the crucial point to remember is that you receive 90% of the contract value.
So be aware of this when you submit a proposal; your offer includes the kkooee ‘project fee’. As a client, you only pay the contract value or hourly rate – nothing more.
The ‘project posting fee’ is charged when a client posts a project. This fee is USD25. But, we aren’t charging this fee for the first 12 months following launch. Rest assured, we won’t be introducing the ‘project posting fee’ without informing all registered users first.
All fees are in USD. Click on our ‘Fees and Charges’ link for more information about how our pricing works.
As a client, how much do I pay in fees and charges?
We charge two fees: a ‘project fee’ and a ‘project posting fee’. The beauty of the ‘project fee’ is that you only pay the total contract amount you agree with your engineer. We don’t charge you anything in addition to this. Be aware that PayPal does charge transaction, currency conversion and other fees.
Our 10% project fee is charged to the engineer; that is, the engineer receives 90% of the agreed fixed-price or hourly contract. As a client, you pay nothing more than what you agreed to pay with your engineer.
The ‘project posting fee’ is charged when you, as a client, post a project. This fee is USD25. But, we aren’t charging this fee for the first 12 months following launch. Rest assured, we won’t be introducing the ‘project posting fee’ without informing all registered users first.
As an engineer, how much do I receive?
We charge two fees: a ‘project fee’ and a ‘project posting fee’. kkooee charges a 10% ‘project fee’ that is relative to the total monetary value of any engineering project or contract executed on the website. This 10% fee is applied to fixed-price or hourly contracts.
The 10% fee is paid by you, the engineer, each time your client makes a payment for a completed project, hourly contract or milestone. The crucial point to remember is that, as an engineer, you receive 90% of the contract value. So be aware of this when you submit a proposal; your offer includes the kkooee ‘project fee’.
Are there any hidden fees?
No. Our fees are simple and transparent with no hidden fees or charges. As a client, we won’t charge you for using your company’s terms and conditions, requesting a non-disclosure agreement be signed with your engineer or any other add-ons or specific terms you require. We also won’t be charging engineers for submitting a proposal; and we won’t limit the number of proposals you, as an engineer, can submit. Just note, PayPal does charge transaction, withdrawal and currency conversion fees. These are charged by PayPal - not us. It is best to check these charges and fees so you're aware of the costs incurred.
Are there alternative payment gateways available other than PayPal?
PayPal is the only payment method offered right now. We are investigating alternative options and will introduce these at a later date. Note, any transaction, withdrawal or currency conversion fees are payable by the client or engineer. Click on the ‘Feedback’ link if there is a payment option you would like kkooee to offer.
Where do I enter my payment method?
It’s quite easy to find. Click on the profile icon in the top right of all web pages. Open the link to ‘Payment Method’. From there, you will be requested to enter your registered PayPal email address. It’s that simple.
Please note, clients can’t Post a Project, and engineers aren’t able to ‘Submit a Proposal’, without having a registered PayPal email address entered. We apply this restriction because it helps guarantee clients have the capacity to pay and engineers can be paid.
As an engineer, do I need a PayPal account to receive payment through kkooee?
At this stage, yes. You will need a PayPal account and receive payments on kkooee. The advantage of PayPal is that it is secure, reputable and operates in most countries.
In order to ensure payment to you is seamless, log into to your PayPal account, check the status of your account and confirm it is verified. There can be problems with payments, receiving funds or withdrawing funds if your account isn’t verified or has restrictions.
We are considering other payment options and we’re open to suggestions. Let us know if there is a payment option you would recommend. Click on the ‘Feedback’ link if there is a payment option you would like kkooee to offer.
As a client, do I need a PayPal account to make payments on kkooee?
That’s right, you need a PayPal account to make payments on kkooee. The advantage of PayPal is that it is secure, reliable and operates in most countries.
In order to ensure payments to your engineers are seamless, log into your PayPal account, check the status and confirm your account is verified. There can be problems with payments if your account isn’t verified or has restrictions. If you’re planning to use a credit card through your PayPal account, make sure the credit card used is verified and isn’t registered to a different PayPal account.
Who is responsible for paying transaction, withdrawal and currency conversion fees?
The client and engineer are responsible for paying transaction, withdrawal and currency conversion fees. It is best to check the transaction, withdrawal and currency conversion fees with PayPal so you are fully aware of all costs that may be incurred.
What currency are all costs quoted in?
All costs are quoted in United States Dollars (USD). Payments made in your local currency will be converted into United States Dollars and may incur currency conversion fees.
Who is responsible for paying taxes associated with the contracting of engineering services?
kkooee is not responsible for any tax liabilities in the client’s contracting domicile or the domicile of the engineer. The client is responsible for any tax liabilities incurred while contracting services through kkooee. Similarly, engineers are responsible for any tax liabilities in their country of domicile.
Can projects and project payments be split into milestones?
Sure, that’s the way the engineering industry must operate. kkooee offers flexible payment terms through the ability to set milestone payments for both fixed-price and hourly projects. It’s easy. Once you enter into a contract, milestones can be set, each with a corresponding payment upon completion. Payments must be made either upon completion of a project or when key milestones are met.
As a client, how long do I have to make payments when a project or milestone is complete?
Your engineer will submit deliverables in accordance with your project and/or milestones; this is all handled through your Project Workspace. Once you’re satisfied with deliverables, simply follow the links on your Project Workspace to make payment to your engineer (under the ‘Milestones’ and ‘Payment History’ tab). We request that payment is made within 48 hours of your engineer sending you an invoice. We’ll send you a reminder if, for some reasons, your payment is delayed.
As an engineer, how long will it take to receive payment?
Once your client is satisfied with the deliverables you produce, payment is ready to proceed. We encourage engineers to log into the Project Workspace, and send an invoice to your client when payment is due; you’ll see the links in the ‘Milestones’ and ‘Payment History’ tabs). We require clients to pay invoices within 48 hours of receiving an invoice from a contracted engineer. If for some reason payment is delayed, click on the ‘Contact Us’ link and we’ll look into it.
There is an important benefit for engineers is using kkooee. Unlike many other websites, we don’t withhold payments to you. After all, you did the work and you deserve to be paid. That is, when a client makes a payment to you, the funds are transferred directly into your PayPal account. PayPal do have standard transaction processing timeframes (which are beyond our control). From our experience to date, we believe that payment will be received by engineers in less than 48 hours after a client processes payment.
As a client, how often are payments made on an hourly project?
When you enter into an hourly contract with an engineer, you and your engineer will agree on a ‘Maximum Hours Limit’ for the contract. Hours submitted that are within/under the maximum hours limit are automatically approved.
Payments on an hourly contract are made on a weekly basis at the week end date. Don’t worry, you only pay for the hours your engineer worked that week. We request that payment is made within 48 hours of the week end date. Your engineer will send you an invoice generated through the kkooee site.
I am in Australia. Does Goods and Services Tax (GST) apply?
Yes; but only if you’re an Australian client contracting an Australian-based engineer (and you’re both exchanging services between your respective registered Australian entities). Our system generated invoices automatically calculate GST (if applicable) for you Australian-registered clients and engineers.
I am an Australian engineer. Does my offer to client include GST?
Yes, that’s right. As an engineer, any proposal/off you submit to an Australian-based and registered client is inclusive of GST. Keep this in mind when you’re submitting a proposal; you don’t want to leave yourself short-changed.